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Terms of Service

Effective Date: April 26, 2025  ·  CallThrive AI

Contents
  1. Service Description
  2. Demo Audit
  3. User Responsibilities
  4. Call Recording Consent
  5. No Medical, Legal, or Compliance Advice
  6. No Guarantee of Results
  7. Data Processing
  8. No HIPAA Compliance Claim
  9. Intellectual Property
  10. Limitation of Liability
  11. Service Changes
  12. Termination
  13. Contact Us

These Terms of Service ("Terms") govern your use of the CallThrive AI website and services. By using our website or services, you agree to these Terms. If you do not agree, please do not use our services.

1 Service Description

CallThrive AI provides call recording analysis, call quality audits, script compliance review, and recommendations designed to help chiropractic clinics improve front desk call handling and new patient booking performance.

2 Demo Audit

The free audit is limited to one audit per clinic unless otherwise approved by CallThrive AI. We reserve the right to deny or limit demo access if we believe the system is being misused.

3 User Responsibilities

By using CallThrive AI, you agree that:

  • You have the legal right and proper authorization to upload any call recording, script, or related file submitted to CallThrive AI.
  • You are responsible for complying with all applicable laws related to call recording, consent, privacy, data sharing, and patient information.
  • You will not upload content that is illegal, unauthorized, misleading, abusive, or violates the rights of others.

4 Call Recording Consent

You are solely responsible for ensuring that all call recordings were obtained legally and with any required consent from all parties involved. Laws regarding call recording consent vary by state and jurisdiction. Please consult a qualified attorney if you have questions about your obligations.

5 No Medical, Legal, or Compliance Advice

CallThrive AI provides business, training, and operational insights only.

We do not provide medical, legal, compliance, billing, insurance, or clinical advice. Nothing in our service should be interpreted as legal or regulatory guidance.

6 No Guarantee of Results

CallThrive AI may provide recommendations related to call handling, conversion, and revenue opportunities, but we do not guarantee any specific number of booked appointments, patients, revenue, or business results. Results will vary based on individual clinic circumstances.

7 Data Processing

By uploading files or submitting information, you authorize CallThrive AI and its service providers to process the information for the purpose of providing call audit and analysis services. Please review our Privacy Policy for full details on how we handle your data.

8 No HIPAA Compliance Claim

⚠️ Unless we have a signed Business Associate Agreement and specifically state otherwise in writing, CallThrive AI should not be considered a HIPAA-compliant service. Do not upload protected health information unless you have proper authorization and appropriate agreements in place. This service is intended for internal call quality review and training purposes only.

9 Intellectual Property

All CallThrive AI branding, website content, workflows, reports, designs, and service materials are owned by CallThrive AI or its licensors. You may not copy, resell, redistribute, or misuse our materials without prior written permission.

10 Limitation of Liability

To the fullest extent permitted by law, CallThrive AI is not liable for indirect, incidental, consequential, special, or lost-profit damages related to your use of the service, even if we have been advised of the possibility of such damages.

11 Service Changes

We may modify, suspend, or discontinue any part of the service at any time, with or without notice. We are not liable to you or any third party for any such modification, suspension, or discontinuation.

12 Termination

We may suspend or terminate your access to CallThrive AI at any time if you violate these Terms, misuse the service, or for any other reason at our discretion.

13 Contact Us

If you have questions about these Terms of Service, please contact us at:

[email protected]

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