CallThrive AI ("we," "our," or "us") respects your privacy and is committed to protecting your information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
We may collect information you provide to us directly, including:
We may also collect basic usage information such as page visits, form submissions, and interactions with our website or services.
We use your information to:
By uploading a call recording, you confirm that you have the legal right and proper authorization to share the recording with us for internal training, quality review, and audit purposes.
⚠️ We recommend that you avoid uploading recordings containing highly sensitive personal medical information unless you have obtained all necessary permissions and authorization from all parties involved.
We may use trusted third-party service providers to operate our service, including tools for hosting, file storage, automation, transcription, AI analysis, email delivery, and customer relationship management.
These providers are used only to help us deliver the service and are not authorized to use your information for their own purposes.
We do not sell your personal information.
We may share information only as necessary to provide our services, comply with legal obligations, protect our rights, or prevent misuse of our service.
We take reasonable administrative, technical, and organizational measures to help protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We may retain uploaded recordings, transcripts, audit results, and related information for as long as needed to:
You may request deletion of your data by contacting us at the address below.
⚠️ Unless we have a signed Business Associate Agreement and specifically state otherwise in writing, CallThrive AI should not be considered a HIPAA-compliant service. This platform is intended for internal call quality review and training purposes only.
You may contact us to request access to, correction of, or deletion of your personal information. We will respond to your request in a reasonable timeframe.
If you have questions about this Privacy Policy, please contact us at: